Deleting your account and data – Sawmill Mobile

Last updated: 9 September 2026

Sawmill Mobile is an application for businesses. Solvate IT is the data controller; your access is held for the business whose provider ID you use to sign in. Deletion requests therefore go to Solvate IT.

How to request deletion

Send an email to support@solvate.at including:

• your username
• the provider ID you sign in with
• whether you want only the account deleted, or the recorded data as well

You will receive a reply within 30 days.

What is deleted

• your user account and sign-in details
• the registration of your devices
• your name and contact details

What is retained, and why

Completed collections and transports are business transactions between you and the business. They are subject to commercial and tax retention periods and cannot be deleted while those periods run (in Austria, usually seven years). They are deleted once the periods expire.

Your access is blocked immediately in every case, so that no further use and no further recording is possible.

Data on your device

If you uninstall the app, all data stored on the device — sign-in, recorded work, photos not yet transmitted — is removed with it.